We want you to love your purchase. If something isn't right, we accept returns and exchanges within 15 days of delivery for orders shipped within Australia.

Eligibility We accept returns for both defective and non-defective items. To be eligible, non-defective items must be new: unused, unopened, with the seal intact and in the original packaging. If your item arrives damaged or faulty, contact us at returns@sillageandco.com.au and we'll sort it out.

How to return Contact us at returns@sillageandco.com.au to start your return and we'll send you a prepaid return label to download and print. Return shipping is free. You can drop your parcel at a drop-off location or send it by mail.

Exchanges Want a different item? We're happy to exchange it. Start a return and tell us which item you'd like instead.

Fees There are no restocking fees.

Refunds Once we've received and inspected your return, we'll process your refund within 2 days to your original payment method. Your bank or card provider may take a little longer to show it.

This policy doesn't affect your rights under Australian Consumer Law.